STekPro – Mobile Field Service Maintenance

STekPro – Mobile Field Service Maintenance

Consumer/Field Service intensive organizations across multiple geographies face key challenges in proactively getting field service right the first time, reduce re-work & customer visits, overseeing manual or paper-based service operations, & gaining consistent real-time customer service.

The roadmap to field service excellence is full of challenges. Like any other major technology investment, successfully implementing a Field Service Mobile solution requires a great deal of planning, resources and expertise. However, to remain competitive, field service organizations must continually adapt and readjust their focus to take advantage of new opportunities and grow.

Our mobile solution STekPro provides real-time accuracy & visibility, automation of field service operations, service compliance, decrease administrative costs and improve overall customer service experience.

STekPro is a Mobile Application to perform all Field Service-related business operations like Service Notification/Service Order Processes, Accept/Reject/Transfer Service Orders, Access Maps View & Route Map, Parts Lookup, View Service History, Service Confirmation, Customer Communication, Capture Images & Signature and MIS Analytics

Additional capabilities include Offline Access, Document Integration, Extended security, Built-in barcode/QR Code reader, and ready to use field service analytics dashboard.

Business Functions